Communication Standards

Frank Panabaker School is committed to keeping parents, guardians, and caregivers well informed
and knowing what to expect.

Have you heard about HWDSB’s Communication Standards?

These standards were prepared in collaboration with parents and staff and represent our
commitment to communications with families.

They act as one more way that staff can support a positive experience for you while your
child/ren receive educational services at HWDSB.

Communication Standards:

• Define what expected topics will be shared directly with parents, guardians, and
caregivers
• Clarify the ways that staff communicate with families such as by phone, email or mail
(essential channels) or via website, Parent Portal, or social media, for example
(supportive channels)

• Create a consistent experience for families from school to school on expected topics and
recognize when communication might be different as schools respond to various needs
• Strive to remove message duplication for you as the recipient of so many messages
• Outline communication that may come from classroom, school, and district levels
• Provide guidance related to response times with considerations to Right to Disconnect
procedure, Addressing Concerns @HWDSB, Addressing a Human Rights Concern, and
other policies, procedures, or guidelines
Parent Tips for Supporting Communication Standards:
• Ensure phone number and email is current at the school
• Secure passwords for HWDSB Platforms
• Frequently visit platforms to learn what is new
• Provide feedback at the class, school or board levels

Share us your feedback on the Communication Standards! Email us at the school or
[email protected].